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I have just received an email from IrelandXo with a 50% discount subscription offer for MyHeritage.

Can I please urge some caution in dealing with this company.

Two years ago I took up a similar discount offer. 12 months to the day I received an email from MyHeritage saying that my subscription had been automatically renewed. On the same day they deducted double the amount of the original subscription from my credit card. I did NOT agree to renewal and I certainly did NOT authorize the payment. It was almost impossible to find someone to speak with as this company seems to be based in Israel. I received an email saying that they could not find my email address!! This was the same email that they had written to me on. I was then told to read the "terms and conditions." It took me 6 weeks to get my money back and that was after lodging a formal fraud complaint through my bank.   

This company has an appalling record on review sites. On Trust Pilot there are currently 23,317 reviews of MyHeritage and 7,300 (31%0 are negative with serious complaints. There seems to be a clear indication that many glowing positive reviews come from the company itself.   

  https://au.trustpilot.com/review/www.myheritage.com

Members should be very careful in signing up for this so-called “deal.”

 

Pete

Wednesday 15th Mar 2023, 01:16AM

Message Board Replies

  • Pete 

    Thank you for your post.

     

    Margaret

    XO Volunteer

    Margaret, IrelandXO Volunteer ☘

    Wednesday 6th Dec 2023, 03:47PM

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